Keen's Buildings

Waycross

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Description

Keen’s Buildings is a Portable building manufacturer.

Other services Keen’s Buildings provides include Carport and pergola builder, Garage builder, Garden building supplier, Metal construction company, Shed builder, Steel construction company.

Keen’s Buildings is located in Waycross, Georgia, serving the surrounding area in Georgia.

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User Reviews

Average user rating

5.0

/ 5

10 reviews

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Rating breakdown

I purchased a metal building from Keen’s Buildings, constructed by Steel Buildings and Structures (hereafter abbreviated to SB&S) in December 2024.

On February 16 (2025), during a heavy rain, I notified Keen’s Buildings that my windows are leaking. I sent a video. They told me to notify SB&S.

On February 21, I notified SB&S. I sent the video (taken during the heavy rain) and I received this reply: “Just forwarded it over to Dispatch! Thank you”

I don’t know how long these things take. On April 9th I wrote to them again: “I sent this video back in February, and I still haven't heard back from anyone about fixing this problem. What's the status?”

No reply. I followed this up with a phone call or two and also got Keen’s Buildings involved. Keen’s got a response from SB&S on April 23rd: “We will get this written up and on schedule as soon as possible.”

May 5, a crew came out and applied more silicone around my windows.

May 9, I sent them another message, notifying them that my windows are still leaking. When I called them, the girl answering the phones in the office kept interrupting, and explaining that they will not simply send a crew out to fix my building. Rather, they will send a crew out to fix my building whenever they have a crew in my area.

On May 12, I received a text message from a new number asking me to send images of my leaking windows. I sent four new videos, one for each leaking window. I asked them to confirm receipt of these videos, and they said: “Yes, thanks”

Keen’s wrote on May 16 that they had spoken with SB&S, and that they would “…get someone rescheduled to go back out instead of randomly waiting for someone in the area…”

May 23-28 there has been a brief email exchange b/t me, Keen’s, and SB&S.

I’ve had words with both companies. They don’t prioritize me. They talk. I paid in full when the building was completed, not knowing their work was defective. Now they have my money and I still don’t have my completed building.

UPDATE JULY 4TH: Steel Buildings and Structures and Keen's Buildings has known about my leaking windows since February 2025. After the events above, I filed a complaint with BBB. On the BBB response, SB&S said they would send someone out on June 9th to replace the windows. In reality, that crew came out on June 13th and replaced the siding (not the windows) of the building, lowering the position of the windows in relation to the siding. ALL of my windows are still leaking, and they now say they will send someone out July 17th to replace my windows. Will they be replaced with windows from the same window manufacturer? Will I not have the same problems? Seems to me that not only are their ethics defective, but so is their product. What's more, they are in no hurry to right their wrongs. So once they have your money, you'll be placed on the back burner.

The salesman at Keen's Buildings I worked with is named Wayne Cason. He says things like "someone like me who will follow through" or "we're a company who follows through," but later when there's a real problem, he will shift the blame on his manufacturer (Steel Buildings and Structures) and change his tune to "I am doing ALL I can do." This means making phone calls and emails to Steel Buildings and Structures, or explaining to me how sick he's been, and telling me how he's busted his ass for his positive Google raking. As if I didn't bust my ass for the $15,000 I spent on my metal building. My windows still leak. They have my money. I still don't have my building. This is my personal experience and opinion of Steel Buildings and Structures, Keen's Buildings, and the big-talk, Wayne Cason.

Wayne is very informative! We had a great experience with him. He is very helpful with making decisions on a shed. Very knowledgeable about the material and details.

Wayne was such a pleasure to deal with. A true gentleman and full of helpful advice. Quick service. Great prices! I highly recommend them. I luv my 10x20 shed.

Wayne was super helpful and was able to help me get the best product at an affordable price!

Customer service was great.

When the storm destroyed our building and we shopped for the best price for a replacement, Wayne was awesome in answering all our questions. Thanks Wayne.

Wayne is a great guy. I called Wayne with a problem from another establishment, he went above and beyond to make us happy and sold us a beautiful shed. Will highly recommend him to others in the future. It was a pleasure doing business with him.